Customer Service Representative

Job Description

Our Customer Experience Representative play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers.


•    Have Excellent Process knowledge and soft skills and answer all customer queries effectively.
•    Improve the Customers Experience by ensuring that the Customers Issues are attended promptly, and all their concerns are addressed carefully.
•    Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
•    Effective listening skills demonstrated by the ability to listen to customers speak without interruptions, understand them, and then promise solutions or make contributions based on points made. Candidate should be good at multi-tasking.
•    Strong communication skills characterized by excellent speaking and convincing skills. Must be patient and willing to help customers in solving problems, while maintaining a positive attitude at all times.

What you'll do:
•    Maintains a positive and professional behavior always portraying the company in a positive image while effectively managing customer complaints/issues.
•    Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
•    Contributes to a positive team environment and maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
•    Liaise with other departments such as Product team or Technical Team, as required to resolve user issues and questions.

Who can apply?
•    Graduate with overall 1+ years’ experience in Voice Process can apply 
•    Demonstrates effective communication, composure, and professional attitude.
•    Effective Problem-Solving skills will be required to demonstrate an ability to solve complex issues.
•    Experience within an E-commerce or International BPO preferred.

Shift type: Rotational Shift